Your IP : 216.73.216.93
<?php
defined('BASEPATH') or exit('No direct script access allowed');
class Tickets extends CI_Controller
{
public function __construct()
{
parent::__construct();
$this->load->database();
$this->load->helper(['url', 'language', 'timezone_helper']);
$this->load->model(['ticket_model']);
$this->data['is_logged_in'] = ($this->ion_auth->logged_in()) ? 1 : 0;
$this->data['user'] = ($this->ion_auth->logged_in()) ? $this->ion_auth->user()->row() : array();
$this->data['settings'] = get_settings('system_settings', true);
$this->data['web_settings'] = get_settings('web_settings', true);
$this->data['auth_settings'] = get_settings('authentication_settings', true);
$this->data['web_logo'] = get_settings('web_logo');
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
}
public function index()
{
$this->data['main_page'] = 'home';
$this->data['title'] = 'Home | ' . $this->data['web_settings']['site_title'];
$this->data['keywords'] = 'Home, ' . $this->data['web_settings']['meta_keywords'];
$this->data['description'] = 'Home | ' . $this->data['web_settings']['meta_description'];
$limit = 12;
$offset = 0;
$sort = 'row_order';
$order = 'ASC';
$has_child_or_item = 'false';
$filters = [];
/* Fetching Categories Sections */
$categories = $this->category_model->get_categories('', $limit, $offset, $sort, $order, 'false');
$sub_category = $this->category_model->sub_categories('', $limit, $offset, $sort, $order, 'false');
/* Fetching Featured Sections */
$sections = $this->db->limit($limit, $offset)->order_by('row_order')->get('sections')->result_array();
$user_id = NULL;
if ($this->data['is_logged_in']) {
$user_id = $this->data['user']->id;
}
$filters['show_only_active_products'] = true;
if (!empty($sections)) {
for ($i = 0; $i < count($sections); $i++) {
$product_ids = explode(',', (string)$sections[$i]['product_ids']);
$product_ids = explode(',', (string)$sections[$i]['product_ids']);
$product_ids = array_filter($product_ids);
$product_categories = (isset($sections[$i]['categories']) && !empty($sections[$i]['categories']) && $sections[$i]['categories'] != NULL) ? explode(',', $sections[$i]['categories'] ?? '') : null;
if (isset($sections[$i]['product_type']) && !empty($sections[$i]['product_type'])) {
$filters['product_type'] = (isset($sections[$i]['product_type'])) ? $sections[$i]['product_type'] : null;
}
if ($sections[$i]['style'] == "default") {
$limit = 10;
} elseif ($sections[$i]['style'] == "style_1" || $sections[$i]['style'] == "style_2") {
$limit = 7;
} elseif ($sections[$i]['style'] == "style_3" || $sections[$i]['style'] == "style_4") {
$limit = 5;
} else {
$limit = null;
}
$products = fetch_product($user_id, (isset($filters)) ? $filters : null, (isset($product_ids)) ? $product_ids : null, $product_categories, $limit, null, null, null);
$sections[$i]['title'] = output_escaping($sections[$i]['title']);
$sections[$i]['slug'] = url_title($sections[$i]['title'], 'dash', true);
$sections[$i]['short_description'] = output_escaping($sections[$i]['short_description']);
$sections[$i]['filters'] = (isset($products['filters'])) ? $products['filters'] : [];
$sections[$i]['product_details'] = $products['product'];
unset($sections[$i]['product_details'][0]['total']);
$sections[$i]['product_details'] = $products['product'];
unset($product_details);
}
}
// fetch offers data
$offer_slider = fetch_details('offer_sliders', '', '');
// fetch flash_sale data
$flash_sale = fetch_details('flash_sale', ['status' => 1]);
if (!empty($flash_sale)) {
for ($i = 0; $i < count($flash_sale); $i++) {
$product_ids = explode(',', $flash_sale[$i]['product_ids'] ?? '');
$product_ids = array_filter($product_ids);
$sale_products = fetch_product(null, null, (isset($product_ids)) ? $product_ids : null, null, null, null, null, null);
$flash_sale[$i]['product_details'] = $sale_products['product'];
}
}
$this->data['sections'] = $sections;
$this->data['flash_sale'] = $flash_sale;
$this->data['offer_slider'] = $offer_slider;
$this->data['categories'] = $categories;
$this->data['username'] = $this->session->userdata('username');
$this->data['sliders'] = get_sliders();
$this->load->view('front-end/' . THEME . '/template', $this->data);
}
public function tickets()
{
$this->data['main_page'] = 'tickets';
$this->data['title'] = 'Customer Support | ' . $this->data['web_settings']['site_title'];
$this->data['keywords'] = 'Customer Support, ' . $this->data['web_settings']['meta_keywords'];
$this->data['description'] = 'Customer Support | ' . $this->data['web_settings']['meta_description'];
$this->data['meta_description'] = 'Customer Support | ' . $this->data['web_settings']['site_title'];
$this->data['ticket_types'] = fetch_details('ticket_types');
$this->data['tickets'] = fetch_details('tickets', ['user_id' => $_SESSION['user_id']]);
$this->load->view('front-end/' . THEME . '/template', $this->data);
}
public function add_ticket()
{
$this->form_validation->set_rules('ticket_type_id', 'Ticket Type', 'trim|required|xss_clean');
$this->form_validation->set_rules('user_id', 'User id', 'trim|required|numeric|xss_clean');
$this->form_validation->set_rules('subject', 'Subject', 'trim|required|xss_clean');
$this->form_validation->set_rules('email', 'email', 'trim|required|xss_clean');
$this->form_validation->set_rules('description', 'description', 'trim|required|xss_clean');
if (!$this->form_validation->run()) {
$this->response['error'] = true;
$this->response['message'] = strip_tags(validation_errors());
$this->response['data'] = array();
} else {
$ticket_type_id = $this->input->post('ticket_type_id', true);
$user_id = $this->input->post('user_id', true);
$subject = $this->input->post('subject', true);
$email = $this->input->post('email', true);
$description = $this->input->post('description', true);
$user = fetch_users($user_id);
if (empty($user)) {
$this->response['error'] = true;
$this->response['message'] = "User not found!";
$this->response['data'] = [];
print_r(json_encode($this->response));
return false;
}
$data = array(
'ticket_type_id' => $ticket_type_id,
'user_id' => $user_id,
'subject' => $subject,
'email' => $email,
'description' => $description,
'status' => PENDING,
);
$insert_id = $this->ticket_model->add_ticket($data);
if (!empty($insert_id)) {
$result = $this->ticket_model->get_tickets($insert_id, $ticket_type_id, $user_id);
$this->response['error'] = false;
$this->response['message'] = 'Question Added Successfully';
$this->response['data'] = $result['data'];
} else {
$this->response['error'] = true;
$this->response['message'] = 'Ticket Not Added';
$this->response['data'] = (!empty($this->response['data'])) ? $this->response['data'] : [];
}
}
print_r(json_encode($this->response));
}
public function update_ticket()
{
$ticket_status = fetch_details('tickets', ['id' => $_POST['edit_id']], 'status');
$this->form_validation->set_rules('ticket_type_id', 'Ticket Type Id', 'trim|required|xss_clean');
$this->form_validation->set_rules('id', 'Ticket Id', 'trim|xss_clean');
$this->form_validation->set_rules('user_id', 'User id', 'trim|required|numeric|xss_clean');
$this->form_validation->set_rules('subject', 'Subject', 'trim|required|xss_clean');
$this->form_validation->set_rules('email', 'Email', 'trim|required|xss_clean');
$this->form_validation->set_rules('description', 'Description', 'trim|required|xss_clean');
if (!$this->form_validation->run()) {
$this->response['error'] = true;
$this->response['message'] = strip_tags(validation_errors());
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
} else {
$status = $ticket_status[0]['status'];
$ticket_id = $this->input->post('edit_id', true);
$user_id = $this->input->post('user_id', true);
$res = fetch_details('tickets', 'id=' . $ticket_id . ' and user_id=' . $user_id, '*');
if (empty($res)) {
$this->response['error'] = true;
$this->response['message'] = "User id is changed you can not udpate the ticket.";
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
}
if ($status == RESOLVED && $res[0]['status'] == CLOSED) {
$this->response['error'] = true;
$this->response['message'] = "Current status is closed.";
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
}
if ($status == REOPEN && ($res[0]['status'] == PENDING || $res[0]['status'] == OPENED)) {
$this->response['error'] = true;
$this->response['message'] = "Current status is pending or opened.";
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
}
$ticket_type_id = $this->input->post('ticket_type_id', true);
$user_id = $this->input->post('user_id', true);
$subject = $this->input->post('subject', true);
$email = $this->input->post('email', true);
$description = $this->input->post('description', true);
$user = fetch_users($user_id);
if (empty($user)) {
$this->response['error'] = true;
$this->response['message'] = "User not found!";
$this->response['data'] = [];
print_r(json_encode($this->response));
return false;
}
$data = array(
'ticket_type_id' => $ticket_type_id,
'user_id' => $user_id,
'subject' => $subject,
'email' => $email,
'description' => $description,
'status' => $status,
'ticket_id' => $ticket_id,
'edit_ticket' => $ticket_id
);
if (!$this->ticket_model->add_ticket($data)) {
$result = $this->ticket_model->get_tickets($ticket_id, $ticket_type_id, $user_id);
$this->response['error'] = false;
$this->response['message'] = 'Question updated Successfully';
$this->response['data'] = $result['data'];
} else {
$this->response['error'] = true;
$this->response['message'] = 'Ticket Not Added';
$this->response['data'] = (!empty($this->response['data'])) ? $this->response['data'] : [];
}
}
print_r(json_encode($this->response));
}
public function ticket_chat($ticket_id)
{
$tickets = fetch_details('tickets', ['id' => $ticket_id], 'user_id');
foreach ($tickets as $user_id) {
if ($this->ion_auth->logged_in() && $_SESSION['user_id'] == $user_id['user_id']) {
$user_id = $_SESSION['user_id'];
$data = $this->config->item('type');
$search = (isset($_POST['search']) && !empty(trim($_POST['search']))) ? $this->input->post('search', true) : "";
$limit = (isset($_POST['limit']) && is_numeric($_POST['limit']) && !empty(trim($_POST['limit']))) ? $this->input->post('limit', true) : 200;
$offset = (isset($_POST['offset']) && is_numeric($_POST['offset']) && !empty(trim($_POST['offset']))) ? $this->input->post('offset', true) : 0;
$order = (isset($_POST['order']) && !empty(trim($_POST['order']))) ? $_POST['order'] : 'ASC';
$sort = (isset($_POST['sort']) && !empty(trim($_POST['sort']))) ? $_POST['sort'] : 'id';
$result = $this->ticket_model->get_messages($ticket_id, '', $search, $offset, $limit, $sort, $order, $data, "");
$this->data['main_page'] = 'ticket_chat';
$this->data['title'] = 'Chat | ' . $this->data['web_settings']['site_title'];
$this->data['keywords'] = 'Chat, ' . $this->data['web_settings']['meta_keywords'];
$this->data['description'] = 'Chat | ' . $this->data['web_settings']['meta_description'];
$this->data['meta_description'] = 'Chat | ' . $this->data['web_settings']['site_title'];
$this->data['ticket_types'] = fetch_details('ticket_types');
$this->data['tickets'] = fetch_details('tickets', ['user_id' => $_SESSION['user_id']]);
$this->data['ticket_chats'] = $result;
$this->data['ticket_id'] = $ticket_id;
$this->load->view('front-end/' . THEME . '/template', $this->data);
} else {
redirect('home', 'refresh');
}
}
}
public function send_message()
{
if ($this->ion_auth->logged_in()) {
$this->form_validation->set_rules('ticket_id', 'Ticket id', 'trim|required|numeric|xss_clean');
if (!empty($_FILES)) {
$this->form_validation->set_rules('message', 'Message', 'trim|xss_clean');
} else {
$this->form_validation->set_rules('message', 'Message', 'trim|required|xss_clean');
}
if (!$this->form_validation->run()) {
$this->response['error'] = true;
$this->response['message'] = strip_tags(validation_errors());
$this->response['data'] = array();
} else {
$user_type = $this->input->post('user_type', true);
$user_id = $_SESSION['user_id'];
$ticket_id = $this->input->post('ticket_id', true);
$message = (isset($_POST['message']) && !empty(trim($_POST['message']))) ? $_POST['message'] : "";
$user = fetch_users($user_id);
if (empty($user)) {
$this->response['error'] = true;
$this->response['message'] = "User not found!";
$this->response['data'] = [];
print_r(json_encode($this->response));
return false;
}
if (!file_exists(FCPATH . TICKET_IMG_PATH)) {
mkdir(FCPATH . TICKET_IMG_PATH, 0777);
}
$temp_array = array();
$files = $_FILES;
$images_new_name_arr = array();
$images_info_error = "";
$allowed_media_types = implode('|', allowed_media_types());
$config = [
'upload_path' => FCPATH . TICKET_IMG_PATH,
'allowed_types' => $allowed_media_types,
'max_size' => 8000,
];
if (!empty($_FILES['attachments']['name'][0]) && isset($_FILES['attachments']['name'])) {
$other_image_cnt = count($_FILES['attachments']['name']);
$other_img = $this->upload;
$other_img->initialize($config);
for ($i = 0; $i < $other_image_cnt; $i++) {
if (!empty($_FILES['attachments']['name'][$i])) {
$_FILES['temp_image']['name'] = $files['attachments']['name'][$i];
$_FILES['temp_image']['type'] = $files['attachments']['type'][$i];
$_FILES['temp_image']['tmp_name'] = $files['attachments']['tmp_name'][$i];
$_FILES['temp_image']['error'] = $files['attachments']['error'][$i];
$_FILES['temp_image']['size'] = $files['attachments']['size'][$i];
if (!$other_img->do_upload('temp_image')) {
$images_info_error = 'attachments :' . $images_info_error . ' ' . $other_img->display_errors();
} else {
$temp_array = $other_img->data();
resize_review_images($temp_array, FCPATH . TICKET_IMG_PATH);
$images_new_name_arr[$i] = TICKET_IMG_PATH . $temp_array['file_name'];
}
} else {
$_FILES['temp_image']['name'] = $files['attachments']['name'][$i];
$_FILES['temp_image']['type'] = $files['attachments']['type'][$i];
$_FILES['temp_image']['tmp_name'] = $files['attachments']['tmp_name'][$i];
$_FILES['temp_image']['error'] = $files['attachments']['error'][$i];
$_FILES['temp_image']['size'] = $files['attachments']['size'][$i];
if (!$other_img->do_upload('temp_image')) {
$images_info_error = $other_img->display_errors();
}
}
}
//Deleting Uploaded attachments if any overall error occured
if ($images_info_error != NULL || !$this->form_validation->run()) {
if (isset($images_new_name_arr) && !empty($images_new_name_arr || !$this->form_validation->run())) {
foreach ($images_new_name_arr as $key => $val) {
unlink(FCPATH . TICKET_IMG_PATH . $images_new_name_arr[$key]);
}
}
}
}
if ($images_info_error != NULL) {
$this->response['error'] = true;
$this->response['message'] = $images_info_error;
print_r(json_encode($this->response));
return false;
}
$data = array(
'user_type' => $user_type,
'user_id' => $user_id,
'ticket_id' => $ticket_id,
'message' => $message
);
if (!empty($_FILES['attachments']['name'][0]) && isset($_FILES['attachments']['name'])) {
$data['attachments'] = $images_new_name_arr;
}
$insert_id = $this->ticket_model->add_ticket_message($data);
$app_settings = get_settings('system_settings', true);
if (!empty($insert_id)) {
$data1 = $this->config->item('type');
$result = $this->ticket_model->get_messages($ticket_id, $user_id, "", "", "1", "", "", $data1, $insert_id);
if (!empty($result)) {
//send custom notification message
$user_roles = fetch_details("user_permissions", "", '*', '', '', '', '');
foreach ($user_roles as $user) {
$user_res = fetch_details('users', ['id' => $user['user_id']], 'fcm_id,platform_type');
$groupedByPlatform = [];
foreach ($user_res as $item) {
$platform = $item['platform_type'];
$groupedByPlatform[$platform][] = $item['fcm_id'];
}
// Step 2: Chunk each platform group into arrays of 1000
$fcm_ids = [];
foreach ($groupedByPlatform as $platform => $fcmIds) {
$fcm_ids[$platform] = array_chunk($fcmIds, 1000);
}
$fcm_ids = $user_res[0]['fcm_id'];
}
$custom_notification = fetch_details('custom_notifications', ['type' => "ticket_message"], '');
$hashtag_application_name = '< application_name >';
$string = isset($custom_notification[0]['message']) ? json_encode($custom_notification[0]['message'], JSON_UNESCAPED_UNICODE) : '';
$hashtag = html_entity_decode($string);
$data = str_replace($hashtag_application_name, $app_settings['app_name'], $hashtag);
$message = output_escaping(trim($data, '"'));
$fcm_admin_subject = (!empty($custom_notification)) ? $custom_notification[0]['title'] : "Attachments";
$fcm_admin_msg = (!empty($custom_notification)) ? $message : "Ticket Message";
if (!empty($fcm_ids)) {
$fcmMsg = array(
'title' => $fcm_admin_subject,
'body' => $fcm_admin_msg,
'type' => "ticket_message",
'type_id' => (string)$ticket_id,
'chat' => json_encode($result['data']),
);
$firebase_project_id = get_settings('firebase_project_id');
$service_account_file = get_settings('service_account_file');
if (isset($firebase_project_id) && isset($service_account_file) && !empty($firebase_project_id) && !empty($service_account_file)) {
send_notification($fcmMsg, $fcm_ids, $fcmMsg);
}
}
}
$this->response['error'] = false;
$this->response['message'] = 'Ticket Message Added Successfully!';
$this->response['data'] = $result['data'][0];
} else {
$this->response['error'] = true;
$this->response['message'] = 'Ticket Message Not Added';
$this->response['data'] = (!empty($this->response['data'])) ? $this->response['data'] : [];
}
}
} else {
redirect('home', 'refresh');
}
print_r(json_encode($this->response));
}
public function get_ticket_messages()
{
$this->form_validation->set_data($this->input->get());
$this->form_validation->set_rules('ticket_id', 'Ticket ID', 'trim|numeric|required|xss_clean');
if (!$this->form_validation->run()) {
$this->response['error'] = true;
$this->response['message'] = strip_tags(validation_errors());
$this->response['data'] = array();
print_r(json_encode($this->response));
} else {
$ticket_id = (isset($_GET['ticket_id']) && is_numeric($_GET['ticket_id']) && !empty(trim($_GET['ticket_id']))) ? $this->input->get('ticket_id', true) : "";
$user_id = (isset($_GET['user_id']) && is_numeric($_GET['user_id']) && !empty(trim($_GET['user_id']))) ? $this->input->get('user_id', true) : "";
$search = (isset($_GET['search']) && !empty(trim($_GET['search']))) ? $this->input->get('search', true) : "";
$limit = (isset($_GET['limit']) && is_numeric($_GET['limit']) && !empty(trim($_GET['limit']))) ? $this->input->get('limit', true) : 50;
$offset = (isset($_GET['offset']) && is_numeric($_GET['offset']) && !empty(trim($_GET['offset']))) ? $this->input->get('offset', true) : 0;
$order = (isset($_GET['order']) && !empty(trim($_GET['order']))) ? $this->input->get('order', true) : 'DESC';
$sort = (isset($_GET['sort']) && !empty(trim($_GET['sort']))) ? $this->input->get('sort', true) : 'id';
$data = $this->config->item('type');
$this->response = $this->ticket_model->get_message_list($ticket_id, $user_id, $search, $offset, $limit, $sort, $order, $data, "");
}
}
public function get_ticket_list()
{
if ($this->ion_auth->logged_in()) {
$user_id = $_SESSION['user_id'];
$search = $this->input->get('search', true);
$ticket_data = $this->ticket_model->get_user_ticket_list($user_id, $search);
return $ticket_data;
} else {
redirect('admin/login', 'refresh');
}
}
}