Your IP : 216.73.217.77
<?php
defined('BASEPATH') or exit('No direct script access allowed');
class Tickets extends CI_Controller
{
public function __construct()
{
parent::__construct();
$this->load->database();
$this->load->library(['ion_auth', 'form_validation', 'upload']);
$this->load->helper(['url', 'language', 'file']);
$this->load->model('ticket_model');
$this->data['firebase_project_id'] = get_settings('firebase_project_id');
$this->data['service_account_file'] = get_settings('service_account_file');
if (!has_permissions('read', 'support_tickets')) {
$this->session->set_flashdata('authorize_flag', PERMISSION_ERROR_MSG);
redirect('admin/home', 'refresh');
} else {
$this->session->set_flashdata('authorize_flag', "");
}
}
public function index()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
$this->data['main_page'] = TABLES . 'tickets';
$settings = get_settings('system_settings', true);
$this->data['title'] = 'Ticket System | ' . $settings['app_name'];
$this->data['meta_description'] = ' Ticket System | ' . $settings['app_name'];
$this->load->view('admin/template', $this->data);
} else {
redirect('admin/login', 'refresh');
}
}
public function ticket_types()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
$this->data['main_page'] = TABLES . 'manage-ticket-types';
$settings = get_settings('system_settings', true);
$this->data['title'] = 'Ticket Types | ' . $settings['app_name'];
$this->data['meta_description'] = ' Ticket Types | ' . $settings['app_name'];
$this->load->view('admin/template', $this->data);
} else {
redirect('admin/login', 'refresh');
}
}
public function manage_ticket_types()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
if (!has_permissions('read', 'support_tickets')) {
$this->session->set_flashdata('authorize_flag', PERMISSION_ERROR_MSG);
redirect('admin/home', 'refresh');
}
$this->data['main_page'] = FORMS . 'ticket-type';
$settings = get_settings('system_settings', true);
$this->data['title'] = 'Add Ticket Type | ' . $settings['app_name'];
$this->data['meta_description'] = 'Add Ticket Type | ' . $settings['app_name'];
if (isset($_GET['edit_id'])) {
$this->data['fetched_data'] = fetch_details('ticket_types', ['id' => $_GET['edit_id']]);
}
$this->load->view('admin/template', $this->data);
} else {
redirect('admin/login', 'refresh');
}
}
function delete_ticket_type()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
if (print_msg(!has_permissions('delete', 'support_tickets'), PERMISSION_ERROR_MSG, 'support_tickets')) {
return false;
}
if (delete_details(['id' => $_GET['id']], "ticket_types")) {
$response['error'] = false;
$response['message'] = 'Deleted Successfully';
} else {
$response['error'] = true;
$response['message'] = 'Something went wrong';
}
echo json_encode($response);
} else {
redirect('admin/login', 'refresh');
}
}
public function add_ticket_type()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
if (isset($_POST['edit_ticket_type'])) {
if (print_msg(!has_permissions('update', 'support_tickets'), PERMISSION_ERROR_MSG, 'support_tickets')) {
return false;
}
} else {
if (print_msg(!has_permissions('create', 'support_tickets'), PERMISSION_ERROR_MSG, 'support_tickets')) {
return false;
}
}
$this->form_validation->set_rules('title', 'Title', 'trim|required|xss_clean');
if (!$this->form_validation->run()) {
$this->response['error'] = true;
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['message'] = validation_errors();
print_r(json_encode($this->response));
} else {
$ticket['edit_ticket_type'] = (isset($_POST['edit_ticket_type']) && !empty(($_POST['edit_ticket_type']))) ? $this->input->post('edit_ticket_type', true) : "";;
$ticket['title'] = $this->input->post('title', true);
$this->ticket_model->add_ticket_type($ticket);
$this->response['error'] = false;
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$message = (isset($_POST['edit_ticket_types'])) ? 'Ticket Types Updated Successfully' : 'Ticket Types Added Successfully';
$this->response['message'] = $message;
print_r(json_encode($this->response));
}
} else {
redirect('admin/login', 'refresh');
}
}
public function view_ticket_list()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
return $this->ticket_model->get_ticket_list();
} else {
redirect('admin/login', 'refresh');
}
}
public function view_ticket_type_list()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
return $this->ticket_model->get_ticket_type_list();
} else {
redirect('admin/login', 'refresh');
}
}
public function send_message()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
if (print_msg(!has_permissions('update', 'support_tickets'), PERMISSION_ERROR_MSG, 'support_tickets')) {
return false;
}
$this->form_validation->set_rules('ticket_id', 'Ticket id', 'trim|required|numeric|xss_clean');
$this->form_validation->set_rules('message', 'Message', 'trim|required|xss_clean');
if (!$this->form_validation->run()) {
$this->response['error'] = true;
$this->response['message'] = strip_tags(validation_errors());
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
print_r(json_encode($this->response));
return false;
} else {
$user_id = $this->session->userdata('user_id');
$ticket_id = (isset($_POST['ticket_id']) && !empty(trim($_POST['ticket_id']))) ? $this->input->post('ticket_id', true) : "";
$message = (isset($_POST['message']) && !empty(trim($_POST['message']))) ? $this->input->post('message', true) : "";
$attachments = (isset($_POST['attachments']) && !empty($_POST['attachments'])) ? $this->input->post('attachments', true) : "";
$user = fetch_users($user_id);
if (empty($user)) {
$this->response['error'] = true;
$this->response['message'] = "User not found!";
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = [];
print_r(json_encode($this->response));
return false;
}
$data = array(
'user_type' => "admin",
'user_id' => $user_id,
'ticket_id' => $ticket_id,
'message' => $message,
'attachments' => $attachments
);
$insert_id = $this->ticket_model->add_ticket_message($data);
if (!empty($insert_id)) {
$data1 = $this->config->item('type');
$result = $this->ticket_model->get_messages($ticket_id, $user_id, "", "", "1", "", "", $data1, $insert_id);
$this->response['error'] = false;
$this->response['message'] = 'Ticket message sent successfully';
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = $result['data'][0];
print_r(json_encode($this->response));
} else {
$this->response['error'] = true;
$this->response['message'] = 'Ticket message could not be sent!';
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = (!empty($this->response['data'])) ? $this->response['data'] : [];
print_r(json_encode($this->response));
}
}
} else {
redirect('admin/login', 'refresh');
}
}
public function get_ticket_messages()
{
$this->form_validation->set_data($this->input->get());
$this->form_validation->set_rules('ticket_id', 'Ticket ID', 'trim|numeric|required|xss_clean');
if (!$this->form_validation->run()) {
$this->response['error'] = true;
$this->response['message'] = strip_tags(validation_errors());
$this->response['data'] = array();
print_r(json_encode($this->response));
} else {
$ticket_id = (isset($_GET['ticket_id']) && is_numeric($_GET['ticket_id']) && !empty(trim($_GET['ticket_id']))) ? $this->input->get('ticket_id', true) : "";
$user_id = (isset($_GET['user_id']) && is_numeric($_GET['user_id']) && !empty(trim($_GET['user_id']))) ? $this->input->get('user_id', true) : "";
$search = (isset($_GET['search']) && !empty(trim($_GET['search']))) ? $this->input->get('search', true) : "";
$limit = (isset($_GET['limit']) && is_numeric($_GET['limit']) && !empty(trim($_GET['limit']))) ? $this->input->get('limit', true) : 50;
$offset = (isset($_GET['offset']) && is_numeric($_GET['offset']) && !empty(trim($_GET['offset']))) ? $this->input->get('offset', true) : 0;
$order = (isset($_GET['order']) && !empty(trim($_GET['order']))) ? $this->input->get('order', true) : 'DESC';
$sort = (isset($_GET['sort']) && !empty(trim($_GET['sort']))) ? $this->input->get('sort', true) : 'id';
$data = $this->config->item('type');
$this->response = $this->ticket_model->get_message_list($ticket_id, $user_id, $search, $offset, $limit, $sort, $order, $data, "");
}
}
public function delete_ticket()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
if (print_msg(!has_permissions('delete', 'support_tickets'), PERMISSION_ERROR_MSG, 'support_tickets')) {
return false;
}
$ticket_id = $_GET['id'];
$result = $this->ticket_model->delete_ticket($ticket_id);
if ($result == true) {
$this->response['error'] = false;
$this->response['message'] = 'Deleted Succesfully';
} else {
$this->response['error'] = true;
$this->response['message'] = 'Something Went Wrong';
}
print_r(json_encode($this->response));
} else {
redirect('admin/login', 'refresh');
}
}
public function edit_ticket_status()
{
if ($this->ion_auth->logged_in() && $this->ion_auth->is_admin()) {
if (print_msg(!has_permissions('update', 'support_tickets'), PERMISSION_ERROR_MSG, 'support_tickets')) {
return false;
}
$this->form_validation->set_rules('ticket_id', 'Ticket Id', 'trim|required|xss_clean');
$this->form_validation->set_rules('status', 'Status', 'trim|required|xss_clean');
if (!$this->form_validation->run()) {
$this->response['error'] = true;
$this->response['message'] = strip_tags(validation_errors());
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = array();
} else {
$status = $this->input->post('status', true);
$ticket_id = $this->input->post('ticket_id', true);
$res = fetch_details('tickets', 'id=' . $ticket_id, '*');
if (empty($res)) {
$this->response['error'] = true;
$this->response['message'] = "User id is changed you can not udpate the ticket.";
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
}
if ($status == PENDING && $res[0]['status'] == OPENED) {
$this->response['error'] = true;
$this->response['message'] = "Current status is opened.";
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
}
if ($status == OPENED && ($res[0]['status'] == RESOLVED || $res[0]['status'] == CLOSED)) {
$this->response['error'] = true;
$this->response['message'] = "Can't be OPEN but you can REOPEN the ticket.";
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
}
if ($status == RESOLVED && $res[0]['status'] == CLOSED) {
$this->response['error'] = true;
$this->response['message'] = "Current status is closed.";
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
}
if ($status == REOPEN && ($res[0]['status'] == PENDING || $res[0]['status'] == OPENED)) {
$this->response['error'] = true;
$this->response['message'] = "Current status is pending or opened.";
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = array();
print_r(json_encode($this->response));
return false;
}
$data = array(
'status' => $status,
'edit_ticket_status' => $ticket_id
);
$settings = get_settings('system_settings', true);
$firebase_project_id = $this->data['firebase_project_id'];
$service_account_file = $this->data['service_account_file'];
$ticket_data = $this->ticket_model->add_ticket($data);
if (!$ticket_data) {
$result = $this->ticket_model->get_tickets($ticket_id);
if (!empty($result)) {
//custom message
$custom_notification = fetch_details('custom_notifications', ['type' => "ticket_status"], '');
$hashtag_application_name = '< application_name >';
$string = json_encode(isset($custom_notification[0]['message']) ? $custom_notification[0]['message'] : '', JSON_UNESCAPED_UNICODE);
$hashtag = html_entity_decode($string);
$data = str_replace($hashtag_application_name, $settings['app_name'], $hashtag);
$message = output_escaping(trim($data, '"'));
$ticket_res = fetch_details('tickets', ['id' => $ticket_id], 'user_id');
$user_res = fetch_details("users", ['id' => $ticket_res[0]['user_id']], 'fcm_id, platform_type', '', '', '', '');
// Step 1: Group by platform
$groupedByPlatform = [];
foreach ($user_res as $item) {
$platform = $item['platform_type'];
$groupedByPlatform[$platform][] = $item['fcm_id'];
}
// Step 2: Chunk each platform group into arrays of 1000
$fcm_ids = [];
foreach ($groupedByPlatform as $platform => $fcmIds) {
$fcm_ids[$platform] = array_chunk($fcmIds, 1000);
}
$fcm_ids = $fcm_ids;
$fcm_admin_subject = (!empty($custom_notification)) ? $custom_notification[0]['title'] : "Your Ticket status has been changed";
$fcm_admin_msg = (!empty($custom_notification)) ? $message : "Ticket Message";
if (!empty($fcm_ids) && isset($firebase_project_id) && isset($service_account_file) && !empty($firebase_project_id) && !empty($service_account_file)) {
$fcmMsg = array(
'title' => $fcm_admin_subject,
'body' => $fcm_admin_msg,
'type' => "ticket_status",
'type_id' => (String)$ticket_id,
'image' => ''
);
send_notification($fcmMsg, $fcm_ids, $fcmMsg);
}
}
$this->response['error'] = false;
$this->response['message'] = 'Ticket updated Successfully';
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = $result['data'];
} else {
$this->response['error'] = true;
$this->response['message'] = 'Ticket Not Added';
$this->response['csrfName'] = $this->security->get_csrf_token_name();
$this->response['csrfHash'] = $this->security->get_csrf_hash();
$this->response['data'] = (!empty($this->response['data'])) ? $this->response['data'] : [];
}
}
print_r(json_encode($this->response));
} else {
redirect('admin/login', 'refresh');
}
}
}