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<?php
namespace App\Models;
use App\Helpers\DateTimeHelper;
use App\Http\Traits\HasUuid;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Propaganistas\LaravelPhone\PhoneNumber;
use Illuminate\Database\Eloquent\SoftDeletes;
class Contact extends Model {
use HasFactory;
use HasUuid;
use SoftDeletes;
protected $guarded = [];
protected $appends = ['full_name', 'formatted_phone_number'];
protected $dates = ['deleted_at'];
public $timestamps = false;
public function getCreatedAtAttribute($value)
{
return DateTimeHelper::convertToOrganizationTimezone($value)->toDateTimeString();
}
public function getUpdatedAtAttribute($value)
{
return DateTimeHelper::convertToOrganizationTimezone($value)->toDateTimeString();
}
public function getAllContacts($organizationId, $searchTerm)
{
return $this->with('contactGroup')
->where('organization_id', $organizationId)
->where('deleted_at', null)
->where(function ($query) use ($searchTerm) {
$query->where('first_name', 'like', '%' . $searchTerm . '%')
->orwhere('last_name', 'like', '%' . $searchTerm . '%')
->orwhere('email', 'like', '%' . $searchTerm . '%')
->orwhere('phone', 'like', '%' . $searchTerm . '%');
})
->orderByDesc('is_favorite')
->latest()
->orderBy('id')
->paginate(10);
}
public function getAllContactGroups($organizationId)
{
return ContactGroup::where('organization_id', $organizationId)->whereNull('deleted_at')->get();
}
public function countContacts($organizationId)
{
return $this->where('organization_id', $organizationId)->whereNull('deleted_at')->count();
}
public function contactGroup()
{
return $this->belongsTo(ContactGroup::class, 'contact_group_id', 'id')->withTrashed();
}
public function notes()
{
return $this->hasMany(ChatNote::class, 'contact_id')->orderBy('created_at', 'desc');
}
public function chats()
{
return $this->hasMany(Chat::class, 'contact_id')->orderBy('created_at', 'asc');
}
public function lastChat()
{
return $this->hasOne(Chat::class, 'contact_id')->with('media')->latest();
}
public function lastInboundChat()
{
return $this->hasOne(Chat::class, 'contact_id')
->where('type', 'inbound')
->with('media')
->latest();
}
public function chatLogs()
{
return $this->hasMany(ChatLog::class);
}
public function contactsWithChats($organizationId, $searchTerm = null, $ticketingActive = false, $ticketState = null, $sortDirection = 'asc', $role = 'owner', $allowAgentsViewAllChats = true)
{
$query = $this->newQuery()
->where('contacts.organization_id', $organizationId)
->whereNotNull('contacts.latest_chat_created_at')
->whereNull('contacts.deleted_at')
->with(['lastChat', 'lastInboundChat'])
->select('contacts.*')
->orderBy('contacts.latest_chat_created_at', $sortDirection);
if($ticketingActive){
// Conditional join with chat_tickets table and comparison with ticketState
if ($ticketState === 'unassigned') {
$query->leftJoin('chat_tickets', 'contacts.id', '=', 'chat_tickets.contact_id')
->whereNull('chat_tickets.assigned_to');
} elseif ($ticketState !== null && $ticketState !== 'all') {
$query->leftJoin('chat_tickets', 'contacts.id', '=', 'chat_tickets.contact_id')
->where('chat_tickets.status', $ticketState);
} else if($ticketState === 'all'){
$query->leftJoin('chat_tickets', 'contacts.id', '=', 'chat_tickets.contact_id');
}
if($role == 'agent' && $allowAgentsViewAllChats == false){
$query->where(function($q) {
$q->where('chat_tickets.assigned_to', auth()->user()->id);
});
}
}
// Include the search term in the query if provided
if ($searchTerm) {
$query->where(function ($q) use ($searchTerm) {
$q->where(function ($qq) use ($searchTerm) {
$qq->whereRaw("CONCAT(contacts.first_name, ' ', contacts.last_name) LIKE ?", ['%' . $searchTerm . '%']);
})
->orWhere('contacts.phone', 'like', '%' . $searchTerm . '%')
->orWhere('contacts.email', 'like', '%' . $searchTerm . '%');
});
}
return $query->paginate(10);
}
public function contactsWithChatsCount($organizationId, $searchTerm = null, $ticketingActive = false, $ticketState = null, $sortDirection = 'asc', $role = 'owner', $allowAgentsViewAllChats = true)
{
$query = $this->newQuery()
->where('contacts.organization_id', $organizationId)
->whereNotNull('contacts.latest_chat_created_at')
->whereNull('contacts.deleted_at')
->with(['lastChat', 'lastInboundChat'])
->select('contacts.*')
->orderBy('contacts.latest_chat_created_at', $sortDirection);
if($ticketingActive){
// Conditional join with chat_tickets table and comparison with ticketState
if ($ticketState === 'unassigned') {
$query->leftJoin('chat_tickets', 'contacts.id', '=', 'chat_tickets.contact_id')
->whereNull('chat_tickets.assigned_to');
} elseif ($ticketState !== null && $ticketState !== 'all') {
$query->leftJoin('chat_tickets', 'contacts.id', '=', 'chat_tickets.contact_id')
->where('chat_tickets.status', $ticketState);
} else if($ticketState === 'all'){
$query->leftJoin('chat_tickets', 'contacts.id', '=', 'chat_tickets.contact_id');
}
if($role == 'agent' && $allowAgentsViewAllChats == false){
$query->where(function($q) {
$q->where('chat_tickets.assigned_to', auth()->user()->id);
});
}
}
if($role == 'agent' && $allowAgentsViewAllChats == false){
$query->where(function($q) {
$q->whereNull('chat_tickets.assigned_to')
->orWhere('chat_tickets.assigned_to', auth()->user()->id);
});
}
// Include the search term in the query if provided
if ($searchTerm) {
$query->where(function ($q) use ($searchTerm) {
$q->where(function ($qq) use ($searchTerm) {
$qq->whereRaw("CONCAT(contacts.first_name, ' ', contacts.last_name) LIKE ?", ['%' . $searchTerm . '%']);
})
->orWhere('contacts.phone', 'like', '%' . $searchTerm . '%')
->orWhere('contacts.email', 'like', '%' . $searchTerm . '%');
});
}
return $query->count();
}
public function getFirstNameAttribute()
{
$firstName = $this->attributes['first_name'];
$firstName = $this->decodeUnicodeBytes($firstName);
return $firstName;
}
public function getLastNameAttribute()
{
$lastName = $this->attributes['last_name'];
$lastName = $this->decodeUnicodeBytes($lastName);
return $lastName;
}
public function getFullNameAttribute()
{
$firstName = $this->attributes['first_name'];
$lastName = $this->attributes['last_name'];
// Convert byte sequences to Unicode characters
$firstName = $this->decodeUnicodeBytes($firstName);
$lastName = $this->decodeUnicodeBytes($lastName);
// Return the full name combining first name and last name
return $firstName . ' ' . $lastName;
//return "{$this->first_name} {$this->last_name}";
}
public function getFormattedPhoneNumberAttribute($value)
{
// Use the phone() helper function to format the phone number to international format
return phone($this->phone)->formatInternational();
}
protected function decodeUnicodeBytes($value)
{
return preg_replace_callback('/\\\\x([0-9A-F]{2})/i', function ($matches) {
return chr(hexdec($matches[1]));
}, $value);
}
}