Your IP : 216.73.217.77
<?php
namespace App\Services;
use App\Helpers\WebhookHelper;
use App\Http\Resources\AutoReplyResource;
use App\Models\AutoReply;
use App\Models\Chat;
use App\Models\Contact;
use App\Models\Organization;
use App\Models\Setting;
use App\Services\MediaService;
use App\Services\WhatsappService;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Log;
use Illuminate\Support\Facades\Storage;
use Illuminate\Validation\ValidationException;
use DB;
use Validator;
class AutoReplyService
{
public function getRows(object $request)
{
$organizationId = session()->get('current_organization');
$model = new AutoReply;
$searchTerm = $request->query('search');
return AutoReplyResource::collection($model->listAll($organizationId, $searchTerm));
}
public function store(object $request, $uuid = null)
{
$model = $uuid == null ? new AutoReply : AutoReply::where('uuid', $uuid)->first();
$model['name'] = $request->name;
$model['trigger'] = $request->trigger;
$model['match_criteria'] = $request->match_criteria;
$metadata['type'] = $request->response_type;
if($request->response_type === 'image' || $request->response_type === 'audio'){
if($request->hasFile('response')){
$storage = Setting::where('key', 'storage_system')->first()->value;
$fileName = $request->file('response')->getClientOriginalName();
$fileContent = $request->file('response');
if($storage === 'local'){
$file = Storage::disk('local')->put('public', $fileContent);
$mediaFilePath = $file;
$mediaUrl = rtrim(config('app.url'), '/') . '/media/' . ltrim($mediaFilePath, '/');
} else if($storage === 'aws') {
$filePath = 'uploads/media/received' . session()->get('current_organization') . '/' . $fileName;
$file = Storage::disk('s3')->put($filePath, $fileContent, 'public');
$mediaFilePath = Storage::disk('s3')->url($filePath);
$mediaUrl = $mediaFilePath;
}
$uploadedMedia = MediaService::upload($request->file('response'));
$metadata['data']['file']['name'] = $fileName;
$metadata['data']['file']['location'] = $mediaFilePath;
$metadata['data']['file']['url'] = $mediaUrl;
} else {
$media = json_decode($model->metadata)->data;
$metadata['data']['file']['name'] = $media->file->name;
$metadata['data']['file']['location'] = $media->file->location;
$metadata['data']['file']['url'] = $media->file->url;
}
} else if($request->response_type === 'text') {
$metadata['data']['text'] = $request->response;
} else {
$metadata['data']['template'] = $request->response;
}
$model['metadata'] = json_encode($metadata);
$model['updated_at'] = now();
if($uuid === null){
$model['organization_id'] = session()->get('current_organization');
$model['created_by'] = auth()->user()->id;
$model['created_at'] = now();
}
$model->save();
// Prepare a clean contact object for webhook
$cleanModel = $model->makeHidden(['id', 'organization_id', 'created_by']);
// Trigger webhook
WebhookHelper::triggerWebhookEvent($uuid === null ? 'autoreply.created' : 'autoreply.updated', $cleanModel);
}
public function destroy($uuid)
{
AutoReply::where('uuid', $uuid)->update([
'deleted_by' => auth()->user()->id,
'deleted_at' => now()
]);
// Trigger webhook
WebhookHelper::triggerWebhookEvent('autoreply.deleted', [
'list' => [
'uuid' => $uuid,
'deleted_at' => now()->toISOString()
],
]);
}
public function checkAutoReply(Chat $chat, $isNewContact)
{
$organizationId = $chat->organization_id;
$this->replySequence($organizationId, $chat, $isNewContact);
}
private function replySequence($organizationId, $chat, $isNewContact)
{
$organizationConfig = Organization::where('id', $organizationId)->first();
$metadataArray = $organizationConfig->metadata ? json_decode($organizationConfig->metadata, true) : [];
$activeFlow = false;
if (class_exists(\Modules\FlowBuilder\Services\FlowExecutionService::class)) {
$query = new \Modules\FlowBuilder\Services\FlowExecutionService($organizationId);
$activeFlow = $query->hasActiveFlow($chat);
}
// Override response sequence if there is an active flow
if ($activeFlow) {
$response_sequence = ['Automated Flows'];
} else {
// Use the response sequence from metadata or fallback to default
$response_sequence = $metadataArray['automation']['response_sequence'] ?? ['Basic Replies', 'Automated Flows', 'AI Reply Assistant'];
}
// Define mapping of sequence items to functions
$sequenceFunctions = [
'Basic Replies' => function() use ($chat) {
return $this->handleBasicReplies($chat);
},
'Automated Flows' => function() use ($organizationId, $chat, $isNewContact) {
return $this->handleAutomatedFlows($organizationId, $chat, $isNewContact);
},
'AI Reply Assistant' => function() use ($chat) {
return $this->handleAIReplyAssistant($chat);
},
];
// Initialize a variable to hold the response (or handle chaining, etc.)
$response = null;
// Iterate through the sequence, applying each function in order
foreach ($response_sequence as $sequenceItem) {
if (isset($sequenceFunctions[$sequenceItem])) {
$response = $sequenceFunctions[$sequenceItem]();
if ($response) {
// If a response is found, exit the loop
break;
}
}
}
return $response;
}
private function handleBasicReplies($chat)
{
$organizationId = $chat->organization_id;
$text = '';
$metadata = json_decode($chat->metadata, true);
if($metadata['type'] == 'text'){
$text = $metadata['text']['body'];
} else if(json_decode($chat->metadata)->type == 'button'){
$text = $metadata['button']['payload'];
} else if(json_decode($chat->metadata)->type == 'interactive'){
if($metadata['interactive']['type'] == 'button_reply'){
$text = $metadata['interactive']['button_reply']['title'];
} else if($metadata['interactive']['type'] == 'list_reply'){
$text = $metadata['interactive']['list_reply']['title'];
}
}
$receivedMessage = " " . strtolower($text);
//Check basic reply flow
$autoReplies = AutoReply::where('organization_id', $organizationId)
->where('deleted_at', null)
->get();
foreach ($autoReplies as $autoReply) {
$triggerValues = $this->getTriggerValues($autoReply->trigger);
foreach ($triggerValues as $trigger) {
if ($this->checkMatch($receivedMessage, $trigger, $autoReply->match_criteria)) {
$this->sendReply($chat, $autoReply);
return true;
}
}
}
return false; // No reply was sent
}
private function handleAIReplyAssistant($chat)
{
$text = '';
$metadata = json_decode($chat->metadata, true);
if($metadata['type'] == 'text'){
$text = $metadata['text']['body'];
} else if(json_decode($chat->metadata)->type == 'button'){
$text = $metadata['button']['payload'];
} else if(json_decode($chat->metadata)->type == 'interactive'){
if($metadata['interactive']['type'] == 'button_reply'){
$text = $metadata['interactive']['button_reply']['title'];
} else if($metadata['interactive']['type'] == 'list_reply'){
$text = $metadata['interactive']['list_reply']['title'];
}
}
$receivedMessage = " " . strtolower($text);
if (class_exists(\Modules\IntelliReply\Services\AIResponseService::class)) {
$query = new \Modules\IntelliReply\Services\AIResponseService();
if ($query->handleAIResponse($chat, $receivedMessage)) {
return true;
}
}
return false; // No reply was sent
}
private function handleAutomatedFlows($organizationId, $chat, $isNewContact)
{
$text = '';
$metadata = json_decode($chat->metadata, true);
if($metadata['type'] == 'text'){
$text = $metadata['text']['body'];
} else if(json_decode($chat->metadata)->type == 'button'){
$text = $metadata['button']['payload'];
} else if(json_decode($chat->metadata)->type == 'interactive'){
if($metadata['interactive']['type'] == 'button_reply'){
$text = $metadata['interactive']['button_reply']['title'];
} else if($metadata['interactive']['type'] == 'list_reply'){
$text = $metadata['interactive']['list_reply']['title'];
}
}
$receivedMessage = " " . strtolower($text);
if (class_exists(\Modules\FlowBuilder\Services\FlowExecutionService::class)) {
$query = new \Modules\FlowBuilder\Services\FlowExecutionService($organizationId);
return $query->executeFlow($chat, $isNewContact, $receivedMessage);
}
}
private function getTriggerValues($trigger)
{
return is_string($trigger) && strpos($trigger, ',') !== false
? explode(',', $trigger)
: (array) $trigger;
}
private function checkMatch($receivedMessage, $trigger, $criteria)
{
$normalizedTrigger = strtolower(trim($trigger));
if ($criteria === 'exact match') {
return $receivedMessage === " " . $normalizedTrigger;
} else if ($criteria === 'contains') {
$triggerWords = explode(' ', $normalizedTrigger);
$pattern = '/\b(' . implode('|', array_map('preg_quote', $triggerWords)) . ')\b/i';
return preg_match($pattern, $receivedMessage) === 1;
}
return false;
}
protected function sendReply(Chat $chat, AutoReply $autoreply)
{
$contact = Contact::where('id', $chat->contact_id)->first();
$organization_id = $chat->organization_id;
$metadata = json_decode($autoreply->metadata);
$replyType = $metadata->type;
if($replyType === 'text'){
$message = $this->replacePlaceholders($organization_id, $contact->uuid, $metadata->data->text);
$this->initializeWhatsappService($organization_id)->sendMessage($contact->uuid, $message);
} else if($replyType === 'audio' || $replyType === 'image'){
$this->initializeWhatsappService($organization_id)->sendMedia($contact->uuid, $replyType, $metadata->data->file->name, $metadata->data->file->location, $metadata->data->file->url, $metadata->data->file->location);
}
}
private function initializeWhatsappService($organizationId)
{
$config = Organization::where('id', $organizationId)->first()->metadata;
$config = $config ? json_decode($config, true) : [];
$accessToken = $config['whatsapp']['access_token'] ?? null;
$apiVersion = config('graph.api_version');
$appId = $config['whatsapp']['app_id'] ?? null;
$phoneNumberId = $config['whatsapp']['phone_number_id'] ?? null;
$wabaId = $config['whatsapp']['waba_id'] ?? null;
return new WhatsappService($accessToken, $apiVersion, $appId, $phoneNumberId, $wabaId, $organizationId);
}
private function replacePlaceholders($organizationId, $contactUuid, $message){
$organization = Organization::where('id', $organizationId)->first();
$contact = Contact::with('contactGroup')->where('uuid', $contactUuid)->first();
$address = $contact->address ? json_decode($contact->address, true) : [];
$metadata = $contact->metadata ? json_decode($contact->metadata, true) : [];
$full_address = ($address['street'] ?? Null) . ', ' .
($address['city'] ?? Null) . ', ' .
($address['state'] ?? Null) . ', ' .
($address['zip'] ?? Null) . ', ' .
($address['country'] ?? Null);
$data = [
'first_name' => $contact->first_name ?? Null,
'last_name' => $contact->last_name ?? Null,
'full_name' => $contact->full_name ?? Null,
'email' => $contact->email ?? Null,
'phone' => $contact->phone ?? Null,
'group' => $contact->contactGroup->name ?? Null,
'organization_name' => $organization->name,
'full_address' => $full_address,
'street' => $address['street'] ?? Null,
'city' => $address['city'] ?? Null,
'state' => $address['state'] ?? Null,
'zip_code' => $address['zip'] ?? Null,
'country' => $address['country'] ?? Null,
];
$transformedMetadata = [];
if($metadata){
foreach ($metadata as $key => $value) {
$transformedKey = strtolower(str_replace(' ', '_', $key));
$transformedMetadata[$transformedKey] = $value;
}
}
$mergedData = array_merge($data, $transformedMetadata);
//Log::info($mergedData);
return preg_replace_callback('/\{(\w+)\}/', function ($matches) use ($mergedData) {
$key = $matches[1];
return isset($mergedData[$key]) ? $mergedData[$key] : $matches[0];
}, $message);
}
}