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<?php
namespace App\Services;
use App\Models\Ticket;
use App\Models\TicketCategory;
use App\Models\TicketComment;
use Illuminate\Validation\ValidationException;
use DB;
use Validator;
class TicketService
{
public function store(object $request){
Ticket::create([
'reference' => 'SUP-' . sprintf('%06d', Ticket::count() + 1) . '-' . now()->format('ymd'),
'user_id' => auth()->user()->role === 'user' ? auth()->user()->id : $request->user,
'category_id' => $request->category,
'subject' => $request->subject,
'message' => $request->message,
'assigned_to' => auth()->user()->role === 'user' ? null : auth()->user()->id,
'status' => 'open',
'created_at' => now(),
'updated_at' => now()
]);
}
public function assignTicket(object $request, $ticketUuid){
$ticket = Ticket::where('uuid', $ticketUuid)->first();
$ticket->update([
'assigned_to' => $request->user,
'updated_at' => now()
]);
}
public function changeStatus(object $request, $ticketUuid){
$ticket = Ticket::where('uuid', $ticketUuid)->first();
$ticket->update([
'status' => $request->status,
'updated_at' => now()
]);
}
public function changePriority(object $request, $ticketUuid){
$ticket = Ticket::where('uuid', $ticketUuid)->first();
$ticket->update([
'priority' => $request->priority,
'updated_at' => now()
]);
}
public function comment(object $request, $ticketUuid){
$ticket = Ticket::where('uuid', $ticketUuid)->first();
TicketComment::create([
'ticket_id' => $ticket->id,
'user_id' => auth()->user()->id,
'message' => $request->message,
'created_at' => now(),
'updated_at' => now()
]);
}
public function markAsRead($ticketUuid){
$ticket = Ticket::where('uuid', $ticketUuid)->first();
TicketComment::where('ticket_id', $ticket->id)->update([
'seen' => 1
]);
}
}